Policy version: 23 October 2026
KitchenMate at kitchenmate.co.in is operated by Swastik Traders, Rikabganj, Ayodhya, India. For questions about this policy or an order, contact info@kitchenmate.co.in.
Accepted payment methods
Available online payment options are shown at checkout and processed through the configured gateway, including Razorpay. Cash on delivery is available only where offered for your order and address. Review the final order total and method before confirming.
Payment confirmation
A payment attempt, debit notification or order number alone does not establish that payment has been confirmed by the store. Check the order status and contact us with the order and transaction references if the amount was debited but the order remains unpaid. Avoid repeated payments until the first attempt is checked.
Cancellations and refunds
Cancellation requests require review; cancelling an order does not itself transfer money. Approved online refunds are normally returned through the original payment method. For COD or other offline payments, contact us to arrange the repayment method. Never share your UPI PIN, bank password or verification code to receive a refund.
We aim to initiate approved refunds within 5–7 business days after approval and any required return inspection. Actual bank credit depends on the payment provider and bank. My account → Payment history shows amounts recorded as refunded by the store, which may precede bank credit. Contact info@kitchenmate.co.in for a delayed or disputed payment.
Invoices and rewards
Order totals, charges and discounts are shown in the order record. Reward points are discount benefits rather than a payment wallet or cash deposit. Reward coupons are subject to the minimum spend and restrictions displayed when issued.