Policy version: 23 October 2026
KitchenMate at kitchenmate.co.in is operated by Swastik Traders, Rikabganj, Ayodhya, India. For questions about this policy or an order, contact info@kitchenmate.co.in.
Information we use
We process information you provide when registering, ordering or contacting us, including your name, email, phone number, billing and shipping addresses, order details, support requests and reward activity. Registration uses an email verification code. Payment records can include a payment method, transaction reference, amount and status.
Why we use it
We use this information to verify accounts, fulfil orders, communicate about purchases, arrange delivery, handle support and returns, maintain rewards, prevent misuse and keep required business records. Service providers may process information needed for hosting, email delivery, payments and fulfilment.
Payments
Online payment information is processed by the payment provider shown at checkout, including Razorpay where selected. Do not send full card details, payment passwords or OTPs to our support team. The payment provider has its own privacy and security practices.
Cookies and sessions
The store uses cookies and similar session technology for sign-in, shopping cart and checkout functionality. Disabling these may prevent those functions from working. Any additional analytics or marketing tools should be described here when enabled.
Retention and access
We retain information for order fulfilment, customer service, fraud prevention and applicable record-keeping requirements. Contact info@kitchenmate.co.in to ask about access, corrections or deletion. We may need to verify your identity and retain records where required for legitimate business or legal purposes.
Security and third parties
We use access controls and account verification to help protect information, but no online service can promise absolute security. External websites and payment services are governed by their own policies. Contact us if you believe your account or information has been misused.
Policy updates
Updates will be published on this page. Contact us if you need clarification about how your information is handled.