Policy version: 23 October 2026
KitchenMate at kitchenmate.co.in is operated by Swastik Traders, Rikabganj, Ayodhya, India. For questions about this policy or an order, contact info@kitchenmate.co.in.
Shopping with KitchenMate
Provide accurate contact, billing and delivery information when placing an order. Keep your account credentials and email verification codes private. You are responsible for activity you authorise through your account.
Products, prices and orders
Review the selected model, size, finish, quantity, price and delivery details before paying. Product availability and prices may change before an order is placed. If we cannot fulfil an order, or identify a material listing or pricing error, we will contact you to resolve it, offer an alternative or arrange cancellation and any applicable refund. Substitutions require your agreement.
Delivery and installation
Delivery availability and charges depend on the product and delivery address. Refer to checkout or contact us for the delivery estimate before ordering. Installation, accessories and site preparation are included only when expressly stated in the product listing or order confirmation. Tell us promptly about transit damage or missing items and retain photographs and packaging where possible.
Cancellations, refunds and replacements
You may request cancellation from My account while an order is pending, on hold or processing. Our team checks dispatch and fulfilment status before approving it. Submitting a request is not an immediate cancellation. Contact us if the order has already shipped or the dashboard option is unavailable.
For damaged, defective, incorrect or incomplete products, submit a replacement request within 7 days of the order being marked completed. Include the item, quantity and issue. We may request photographs, inspection or return of the affected item. Do not ship a return until our team provides instructions. Replacement is subject to review and stock availability; if a replacement is unavailable, we will discuss an appropriate resolution. This request window does not remove any applicable consumer or manufacturer-warranty rights.
For an approved refund, our target is to initiate repayment within 5–7 business days after approval and, where required, receipt and inspection of the return. Bank or payment-provider processing adds time. Online refunds normally go to the original payment method. COD repayments are arranged separately with the customer. Account balances show recorded refunds and do not guarantee bank-credit timing.
Rewards
When enabled, completed INR orders placed after programme launch earn 1 point for each full ₹100 of the final order total, after recorded refunds. Replacement orders do not earn points. One point equals ₹1 in store discount, not cash. Redeem at least 100 points for a single-use coupon with a minimum purchase of 10 times the coupon value. Reward coupons are restricted to the earning account and billing email, cannot be combined with other coupons, and apply to INR purchases.
Refunds, cancellations and corrections may reverse points, including after redemption, resulting in a negative balance that future earnings offset. Redeemed points are not automatically returned when a coupon or subsequent order is cancelled; contact us for review. Points cannot be transferred or withdrawn. Rule changes apply to future earning/redemption; order earning rates already recorded are retained.
Support and disputes
Contact info@kitchenmate.co.in with your order number so we can investigate. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.